FAQs

At Guyclothing, we want parents and caregivers to feel confident and comfortable when shopping for children’s clothing. Below are answers to the most common questions regarding orders, payments, shipping, and customer support.

Ordering & Checkout

How do I place an order?

Shopping with Guyclothing is simple. Browse our children’s clothing collections, select your desired items, sizes, and quantities, then add them to your cart. When you’re ready, proceed to checkout and follow the steps to complete your order securely.

Is your checkout process secure?

Yes. Our website uses industry-standard SSL encryption to protect your personal, payment, and shipping information throughout the checkout process.

What details are required to complete an order?

To ensure accurate processing and delivery, we ask for:

• A complete shipping address

• Billing information

• A valid email address for order confirmation and updates

Please review your shipping details carefully before placing your order to help prevent delays.

Payments & Data Protection

Which payment methods are accepted?

We accept several trusted payment options, including:

• Major credit and debit cards

• PayPal

All payments are handled through secure and reputable payment processors.

Is my payment information saved?

No Guyclothing does not store or access your full payment details. Transactions are processed by PCI-compliant payment providers to ensure your financial information remains protected.

Shipping & Order Updates

Can I update or cancel my order after placing it?

Orders are processed promptly to ensure timely delivery. If you need to request a change or cancellation, please contact us as soon as possible. Once an order has entered production or shipping, changes may no longer be available.

How can I track my order?

After your order ships, you’ll receive an email with a tracking number. This allows you to follow your shipment from dispatch to delivery.

What should I do if an item arrives damaged?

If your child’s clothing arrives damaged, please contact us with your order number and clear photos of the issue. Our support team will review the case and arrange a replacement or refund when appropriate.

Returns & Customer Support

What is your return policy?

We offer a 30-day return period for items that are unused, unworn, and returned in their original condition. Our aim is to ensure every child feels comfortable and happy wearing our clothing.

How can I reach customer support?

Our customer support team is available to assist you during business hours.

Company: Guyclothing
Address: 413a 8th St, Palisades Park, NJ 07650-3133, United States
Email: support@guyclothing.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM