Cancel/ Change Order

At Guyclothing,  we want shopping for children’s clothing to feel simple, reassuring, and stress-free. To support fast order processing while allowing reasonable flexibility, this policy explains how order changes, cancellations, and shipping address accuracy are handled. These guidelines help us prepare every order with care while setting clear expectations for our customers.

1. Order Changes and Cancellations

We understand that adjustments may be needed shortly after placing an order. For this reason, we offer a limited time window for modifications.

4-Hour Modification Period
Requests to cancel or modify an order — including changes to size, color, or selected items — must be submitted within 4 hours of completing checkout.

How to Request a Change
To request an update or cancellation, please contact us as soon as possible by email and include your order number along with the requested changes. Prompt communication helps our team respond efficiently.

Processing Cutoff
Once the 4-hour window has passed, orders are automatically transferred to production and packaging. At this stage, changes or cancellations can no longer be accepted. This process allows us to maintain quick handling times and ensure each item is prepared carefully and accurately.

2. Shipping Address Accuracy

Providing correct shipping information is essential for successful delivery.

Customer Responsibility
Customers are responsible for entering complete and accurate shipping details at checkout, including the recipient’s full name, street address, apartment or unit number (if applicable), city, state, and ZIP code.

Address Review Recommendation
We strongly encourage reviewing all shipping information before placing an order. Even minor errors or missing details may cause delays, delivery issues, or failed shipments.

Delivery Liability
Goldcoaststar is not responsible for delays, lost packages, or unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.

Returned Shipments
If an order is returned to us due to an address error, an additional shipping fee may be required to resend the package.

3. Customer Support Assistance

Our support team is always available to help. If you have questions about your order, need assistance within the allowed modification period, or require general support, please feel free to contact us. We are committed to providing a smooth, transparent, and dependable experience from checkout through delivery.